Dedicated core team
A consistent group of support workers who know your routines and requirements. We limit new faces on purpose.
Core service · High-acuity support
24/7 Complex Care.
When support needs go beyond standard hours, we build round-the-clock care that never switches off: a consistent core team, clinical coordination and active overnight support.
NDIS Registered Provider
Active overnight support
VIC · NSW · QLD · TAS
What it is
Care built around the whole person.
Complex care is for participants whose disability or health condition means they need coordinated support well beyond a few hours a day. Our role is to bring together trained support workers, nursing oversight, a consistent roster and a care plan that is reviewed as needs change.
Most providers fill shifts with whoever is available. We assign each participant a dedicated core team who learn their routines, preferences and medical requirements, because consistency matters most in high-acuity care.
Examples of participants we work with
- Acquired brain injury (stroke, traumatic or hypoxic brain injury)
- Spinal cord injury and high physical support needs
- Progressive neurological conditions such as MS, Parkinson's and motor neurone disease
- Cerebral palsy with high support needs
- Complex psychosocial disability where mental health and physical needs intersect
What's included
How our 24-hour model works.
Clinical coordination
Our nursing team works alongside support workers as one team, covering wound care, medication and enteral feeding.
Active overnight support
A worker awake and on duty through the night for repositioning, seizure monitoring or immediate assistance.
High intensity capability
Where daily personal activities need advanced training, our High Intensity Support workers step in.
Documentation & reporting
Shift notes recorded properly, incidents documented and reported in line with NDIS Commission requirements.
Family communication
Clear, proactive, jargon-free updates so families stay informed without having to chase anyone.
Complex needs
Complex needs we support.
Discharge teams ask one question first: can you take this participant? This is what our teams are trained, rostered and supervised to support.
Every referral is assessed on the person in front of us, not the diagnosis on the file. Tell us what the participant needs and we will give you a straight answer on whether we can cover it.
Discuss a complex referral
Draft capability list. Pending clinical sign-off.
Restrictive practicesSupport for participants with restrictive practices in place, delivered to a positive behaviour support plan with NDIS Commission reporting.
PEG and enteral feedingPump and bolus feeding, medication via tube, site care.
Spinal cord injuryQuadriplegia and paraplegia, including full physical assistance.
Acquired brain injuryCognitive, behavioural and physical support in one plan.
Bowel and catheter careBowel programs, indwelling and intermittent catheters.
Epilepsy and seizure plansSeizure management plans including midazolam administration.
Behaviour supportDelivered to a behaviour support plan, with restrictive practice reporting.
+ moreIf a need is not listed here, ask us. We assess every referral on the person in front of us.
Every complex support runs to a written care plan with registered nurse oversight, and no worker delivers a high intensity support until their competency has been signed off.
If a need is not listed, ask us. We would rather tell you honestly that something sits outside our scope than accept a referral we cannot support properly.
How we work
Getting complex care started.
Have a chat
Free, no obligation, no forms first. We listen to your situation, your needs and the people involved.
Build the care plan
We create a support plan and emergency plan with your clinical team, plus all required documentation.
Match your core team
Workers chosen for personality, language, training and the actual care you need. Then regular check-ins as things change.
Resilient Life Care have been incredible in supporting my boy with 24/7 care. The team's support is truly a life changer.
What does "active overnight" support mean?
It means a support worker is awake and on duty throughout the night, not sleeping over. For participants who need repositioning, seizure monitoring or immediate assistance, we roster for it properly.
Can you work with our existing doctors, nurses and therapists?
Yes. We coordinate with GPs, specialists, allied health and behaviour support practitioners so everyone works from the same plan. You keep the clinicians you trust.
How quickly can complex care start?
We work quickly. Once we understand the clinical picture, we move as fast as your situation requires, including transitions straight from hospital through our Hospital Transitions service.
Let's talk about round-the-clock support.
Tell us about the person, the condition and the current situation. We will map what a 24/7 team looks like for you.