How the National Disability Insurance Scheme works, how plans are managed and funded, and how to put your plan to work with a registered provider. No jargon, no assumed knowledge.
The National Disability Insurance Scheme is an Australian Government programme that provides individualised funding to people under 65 who live with a permanent and significant disability. It is administered by the National Disability Insurance Agency (NDIA).
Instead of one-size-fits-all services, each participant receives their own plan with a funding budget built around their goals and daily needs. You decide what supports you want, when you want them, and who delivers them.
The scheme covers a wide range of disability types, including physical disability, intellectual disability, autism, acquired brain injury, psychosocial disability, and hearing or vision impairment. The key test is not your diagnosis but whether your disability is permanent and significantly impacts your daily life.
Your NDIS plan includes a budget for the supports you need. You also choose how that budget is managed. Each option gives you a different level of control and flexibility. We work with participants on all three.
A registered plan manager pays your providers, tracks your spending and sends you statements. Your plan includes extra funding to cover the plan manager's fees, so it does not come out of your support budget.
You pay providers directly from your NDIS funding and claim reimbursement through the myplace portal. You take on the administration, and in return you get the widest choice of providers and pricing.
The NDIA pays your registered providers directly from your plan budget, so you do not handle money or paperwork. As a registered provider, we can deliver all of our services under this arrangement.
Every NDIS plan is divided into three funding categories. Each has its own budget and rules about what it can pay for. Understanding them helps you make the most of your plan.
The most flexible budget. It funds everyday supports such as personal care, household tasks, community participation and transport. In most cases you can move funds between Core sub-categories as your needs change. Most of our hands-on support is funded here.
Funds supports that build your skills and independence over time, including support coordination, improved living arrangements and employment supports. Unlike Core, funds stay within each sub-category and cannot be moved between them.
Funds higher-cost items that last over time, such as assistive technology and Specialist Disability Accommodation. Each item needs NDIA approval through a quote and assessment process before purchase.
As a registered NDIS provider, we deliver supports that draw primarily from your Core Supports budget, with some services also fundable through Capacity Building.
Support in a home setting, up to around the clock, to help you live as independently as possible.
See how SIL support works →High-intensity supports for participants with complex medical or behavioural needs, day and night.
See how 24/7 complex care works →Nurse-led clinical support at home, coordinated with your GP, specialists and everyday supports.
See how nursing care works →Discharge planning, accommodation and a matched support team, ready when you leave hospital.
See how hospital transitions work →From your first enquiry to your first session with a support worker, here is what the process looks like.
Call us or send a message through our contact form. A free, no obligation chat, no forms first. We listen to your situation and the people involved.
Share your NDIS plan or budget summary. We identify which funding categories cover your chosen supports, then prepare a clear service agreement. Nothing begins until you are happy and have signed.
You meet your support workers before any sessions begin. We match on personality, language, culture and the skills your supports require. Then we start, and we keep checking in.
If you are not yet an NDIS participant, you can apply by submitting an Access Request Form to the NDIA. Your GP, specialist or allied health professional can provide supporting documentation confirming your disability and its impact on daily life.
Once approved, you will have a planning meeting with an NDIS planner or Local Area Coordinator to set your goals and budget. We are happy to help you prepare for that meeting.
Visit the NDIS website or call the NDIA on 1800 800 110 for official information on applying.
Plain-English definitions for the terms you will come across most often as a participant or carer.
We will help you work it out. Our team can check your plan category budgets and recommend the right supports before you commit to a thing.
