Feedback and complaints.
Feedback helps us do this work better, and complaints are taken seriously. Raising a concern will never affect the support you receive from us.
Raise it with us directly.
If something is not working, or something has gone well and you want us to know, contact us by phone or email. Tell us what happened and what you would like to see change. You are welcome to have a family member, friend, advocate or support person help you at any point.
We listen, we keep a record, and we come back to you with what we found and what we will do about it. If you are not satisfied with our response, you can ask for it to be looked at again.
How to reach us
Phone 0466 971 637
Email info@resilientlifecare.com.au
In writing, through our contact page.
The NDIS Quality and Safeguards Commission.
You do not have to raise a concern with us first, and you do not need our permission to go further. You can also contact the NDIS Quality and Safeguards Commission, the independent national body that handles complaints about NDIS supports and services.
Resilient Life Care is an NDIS registered provider, so the Commission oversees our supports directly.
Contact the Commission
Phone 1800 035 544
Free call from landlines. You can also make a complaint through the Commission's website.